Solutions
Everything your business needs to be reachable.
Six things we set up and look after. Most customers start with one and add the rest as they grow. Every one comes with the planning, rollout and support included.
01 · Business calling
Cloud phone systems
Give every caller a professional welcome. Your phone system lives in the cloud, so there is nothing on-site to maintain, and it grows one user at a time.
- Auto-attendant, ring groups, queues and voicemail-to-email
- Desk phones, softphone app and mobile app on the same extension
- Keep your existing numbers; add 1300 or local numbers any time
- Changes made for you — new starters set up the same day
02 · Work together
Microsoft Teams calling
Your team already lives in Teams. We connect real phone numbers to it, so calls to your business ring in Teams — on desktop, mobile, or a Teams desk phone.
- Direct Routing or Operator Connect, depending on your licensing
- Existing numbers ported; call queues and auto-attendants in Teams
- Mix and match: Teams for office staff, desk phones for reception
- We handle the Microsoft 365 side with your IT provider
03 · Stay connected
Business NBN
A phone system is only as good as the connection under it. We find a business-grade service that suits your site, with the priority and support that consumer plans do not have.
- Business NBN and Enterprise Ethernet options
- Static IP, business support hours, faster fault handling
- Sized for calls, video and everyday cloud tools together
- Backup 4G/5G where the site needs it
04 · Understand your calls
Call analytics
See where your team is busy, how long callers wait, and which calls were missed. Practical numbers you can act on, not a wall of graphs.
- Answered, missed and abandoned calls by team and time of day
- Wait times and queue performance
- Wallboards for the front desk, reports by email for managers
- Call recording where you need it, with retention rules
05 · Connect your tools
CRM integration
Less time logging calls, more time helping customers. Caller details pop up before you answer, and the call is logged against the right record automatically.
- Screen-pop with the customer's name and history
- Click-to-call from the CRM
- Call notes and recordings attached to the contact
- HubSpot, Zoho, Pipedrive, Salesforce, Dynamics and more — ask about yours
06 · Flexible work
Hybrid workplace
Office, home and on the road, on one system. Customers reach the right person the first time, and see one business number whatever device answers.
- Softphone on the laptop, app on the mobile, desk phone in the office
- Presence: see who is free before you transfer
- Business number shown on outbound mobile calls
- Same voicemail, contacts and call history everywhere
Let's keep it simple
Tell us about your business.
A few details and we'll come back with options and a quote that fits. No pressure, no jargon.